Within one week of our design consultation appointment, we’ll email you a detailed proposal that outlines the scope of work based on everything we’ve discussed. The proposal will include photos of your home, a project summary, inspiration photos, the estimated fee for design services and will also include our Service Agreement and Statement of Work. If you decide to move forward with the project, we will apply a credit to your design fee for the consultation (less travel fees).

PROPOSAL

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During this one hour meeting, we’ll walk through your space(s) with you (or schedule a Zoom meeting), take detailed notes about what you’re looking for and will take lots of photos. We’ll talk about furniture pieces you need, how you intend to live in the space, and pieces that you’ll be keeping and incorporating into the new design. This is a great time for you to share as much as possible so we can put together an accurate fee estimate. It’s also a time for you to ask any design questions and dilemmas that you’re having and we’re happy to help while we’re there for our appointment. For new builds, we'll meet in our office to discuss your project in greater detail and will review floor plans, our draft scope of work document, etc.  

DESIGN CONSULTATION

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All new projects begin with a 30 minute Discovery Call via Zoom (after a brief questionnaire is completed). During this call, we’d love to hear more about you and what you’re looking for. We’ll talk about your timeline, budget, a bit more about your style, whether you’ve ever worked with a designer before and essentially what you’re hoping to achieve in working with us. If we decide we’re a good fit for each other, during this call we can set up the design consultation at your home or in our office ($675). Travel fees may apply.

QUESTIONNAIRE + discovery CALL

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Once all selections have been approved, we'll prepare a detailed purchase order for your review and signature. We’ll collect a 100% deposit on all products up front before any orders are placed. The ordering process, depending on the number of items we are ordering and where the items are being ordered from, can take several weeks to complete in its entirety. Some items may go on backorder after they have been approved, and others could have long lead times, especially if they are custom pieces. We will do our best to keep you apprised of this along the way. We will track all purchases and reach out if any items have gone on backorder or have price changes. All items will be shipped directly to our local receiving warehouse for inspection, unpackaging and assembly. Once all items arrive to the warehouse, we will schedule delivery and installation. Please note that we do not accept any returns on items we have ordered on your behalf.

PHASE THREE:procurement

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During the design phase, we consult on your architectural plans, select finishes, spec hardware, choose plumbing + lighting fixtures, design custom cabinetry and trim work and make all of your furniture selections and prepare space plans. When we’re done, it’s all compiled in a comprehensive design package. This is a creative process that we don’t want to rush, as we are extremely thoughtful about each and every item we select. All items are sourced from our preferred trade only vendors. We will then hold a meeting in our office (or via Zoom) to review the presentation together. When we meet, we will have samples of most products laid out so you can see and feel the materials in person before signing off on the design. For virtual projects, we will ship all samples to you with a pre-paid return label. We present one concept for each room, designed in its entirety so that you are able to see the full, cohesive picture. We will provide as many revisions as needed and we'd be happy to source additional options for furnishings if that's of interest. Please note that we'll keep track of hours spent.

PHASE TWO: design 

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We give all of our new clients a homework assignment so that we can build upon everything that we’ve learned about you and your style from our design consultation. An in depth questionnaire will be sent to you, asking you everything from what patterns you gravitate towards to what type of countertop materials you prefer. We will also ask you to send us 10-20 images that contain design elements you're drawn to and/or wish to incorporate into your home. This will help us to more fully understand styles you’re drawn to and furnishings you love. From here, we’ll create a detailed concept presentation for you with our proposed design direction, pulling inspiration from everything we’ve learned about you, how you plan to use the space, colors and fabrics you love, furniture layouts and styles, etc. In addition to inspiration images, the presentation will also contain our proposed color palette, metals and materials, and how we plan to incorporate pattern, texture and natural elements into our designs. We will then present this to you in person in our office or via Zoom.

PHASE ONE: Concept development 

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Our Process:

next steps:

During the construction phase, you can expect ongoing communication and site visits as needed to ensure our vision is coming together as planned. We're on hand throughout the entire process to answer questions and provide clarity for your general contractor.

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PHASE FOUR: build observation

On installation day, we will arrange furniture, make sure everything is in its place, we will hang artwork, lay out area rugs and karate chop your throw pillows. We require that we have the home to ourselves on this day (or two days) so that we’re not in your way and you’re not in ours. Plus, we really love a big reveal when you can walk in and see your space perfectly styled. You will also notice that we have placed select accessories and artwork that you have not purchased in your home as well. These are for you to consider and, if you so choose, can be purchased. All other accessories will be removed in a timely manner. A day or two after installation is complete, our photographer will capture photos of every space in your home that we touched. Photos will be used for our website, social media and perhaps even editorial/magazine features! At the completion of your project, we will prepare a Project Completion Guide. This guide will include product care instructions, before and after photos, a testimonial request and will include our promise to you that we will not consider this project complete until every last box on our punch list has been checked.

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PHASE Five: INSTALLATION